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Complaints and Feedback

If you wish to submit a complaint or offer us a suggestion or compliment, you can speak to our staff. If you’re not happy with their response you can speak to their manager.

You can call us on 1800 317 464
Or fill out the form below to receive a response within 1 business days.

What we need from you

Please be clear, factual, and tell us the outcome you would like. Providing your name and contact details will help us to get in touch and help resolve the issue. If you provide feedback anonymously, we won’t be able to respond to you personally.

How we’ll respond

We aim to resolve complaints within 5 business days. If we can’t resolve your complaint, we’ll explain why and let you know your other options.

If we need to contact you, it will be from a private number. For privacy reasons, we can’t leave a message, unless your voicemail clearly identifies who you are.

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